J3travel.com ::: Terms & Conditions

1. Booking may be placed with us without obligation by furnishing the passenger/s full name as per passport, the requested and also the alternative date of departure & return, the intended destination/s and the preferred carrier/s.

2. Seats are subject to availability and it is only after a booking is made that we could advised the status.

3. Passenger/s could place their booking with us in advance so as to have their seats protected if any, and revert to us if they wish to have the ticket issued before the ticketing deadline which was given by the airlines concerned and will be communicated to the passenger/s.

4. Furnish local contact, so that we could reach you when any changes or new development has been done to the booking, which required the passenger/s’ instruction.

5. If we failed to hear from you when the ticketing deadline is reached and we are unable to reach you through the local contact, we will not guarantee that we could hold the booking for you. Therefore, it is important to let us know your decision before the deadline or let us have your local contact, which we could reach you during office hours.

Quotation

1. Airfares are quoted based on current rates and are usually exclude taxes unless otherwise specify, as taxes fluctuate with the daily rate of exchange for foreign currency.

2. Prices quoted may only serves as an indication as it may change by the airlines concerned due to unforeseen circumstances. However, passengers may cancel the booking if price change is not acceptable to them before ticket issuance.

3. To remain competitive, all our quotes are based on Cash Payment, other mode of payment may be accepted at different price.

Collection / Delivery

1. Once the booking and quotation is finalized, passenger/s will have to come to our office during office hours to make full payment and we will proceed with ticket issuance at passenger/s instruction. Alternatively, passenger/s could post us a cheque which it must reached / received by our office at least 5 working days prior to the ticketing deadline which will be communicated to the passenger/s.

2. Passenger/s will be informed when ticket is ready for collection, passenger/s may come personally or send a representative to our office during office hours to collect the ticket.

3. Delivery by courier may be arranged at a charge to passenger/s account if passenger/s or the representative is unable to collect ticket personally.

Refund Procedures

1. Passenger/s are requested to note that certain special ticket may not have refund value and the refund amount will be determined by the respective airlines concerned when it is being send in to process.

2. Thus, it is important for passenger/s to check first before sending ticket to process refund and do not assume all tickets come with refund value.

3. At passenger/s request, we could help to send ticket to the airlines to process for refund. However, airlines have reserved the right to reject any refund send in at their own discretion.

4. Please note that all refunds are subject to no show fee, airline admin & cancellation fee and agency admin & processing fee.

5. General processing time for refund may take up to a maximum of 3 months depending on the type of tickets and reasons for refund. Other complicated situation may take a longer time depending on airlines’ processing procedures.

For Tour & Package Booking
(It is noted that our passengers are deemed to have read, understood and accepted the following terms and conditions as they apply to all J3 Travel tours and packages.)

Reservation Payment

1. You can book your package through J3 Travel or our appointed agent. A non-refundable deposit of S$300.00 or 10% of tour fee (whichever is greater) must be paid upon confirmation of the booking.

Balance Of Payment

1. Final payment is due 30 days before departures. If this is not received we have the right to cancel the booking and the deposit will be forfeited. If booking is made within 30 days or less before departure, then the full payment must be paid when you make the booking.

Tour Price

1. Programme, tour prices, flight schedule, services and conditions are based on the situation applicable at the time of the publication of the brochures. It is therefore subject to change with or without prior notice due to increase in airfares, other transport costs, hotel rates, exchange rates, government tax etc.

The Tariff Includes

1. Return economy class tour ticket. Such ticket(s) is non-refundable, non-endorsable, non-negotiable, non-reissuable and non-reroutable. Any alteration in the routine or change of date travel by passenger is solely at his/her risk. The company and/or its associated agents shall not be held responsible for any inconveniences caused and extra expenses incurred.

2. Any other means of transportation such as rail, road, river, sea as described in each itinerary.

3. All transfer between airport/train station/piers and hotels including baggage handling of one piece of luggage not exceeding 20 kilos.

4. Hotel accommodation as stated in the brochure or at hotels of similar category on the basis of two persons sharing a twin with private facilities. A person occupying a single by choice or circumstance will be required to pay the single room supplement and is subject to space available basis.

5. All meals as specified in this itinerary

6. Sightseeing as specified in the itinerary. Although the itinerary gives an indication of places to be visited, duration of stay at each destination at sights to be seen, this is subject to change without prior notice.

The Tariff Does Not Include

1. Airport tax, visa fee, optional tours if any, personal insurance, transfer to Singapore airport, excess baggage if imposed by the specific airlines, room service, cigarettes, wines, mineral water, laundry or other items of a purely personal nature.

Child Fare

1. Refer to child under 12 years old on the date of departure. The child fare is based on sharing room with 2 adults. A surcharge will be imposed for a child occupying a room with only 1 adult.

Cancellation By You

1. the scale of cancellation charges detailed below is calculated according to the number of days prior to departure that notice of cancellation is received by us.
> 31 days - deposit only
16-30 days - 30% of package price
11-15 days - 70% of package price
< 10 days - 100% of package price

Cancellation By Us

1. a full refund of tour fare will be remitted to you, should there be any cancellation due to insufficiency of group members or other unforeseen circumstances.

2. we may be obliged to cancel your holiday by reasons of force majeure (war, riots, civil disturbances, strikes, natural disasters, terrorists activities or threat of such, closure of airport, ports or railways or cancellation of international or domestic air and railway service etc..) under such circumstance, we will advise you as soon as possible if we can offer you an alternative holiday of comparable standard or make prompt full refund of all money paid less reasonable expenses. However, we will be under no other liability to you in such cases.

Refund

1. no refund or reduction will be made to any tour members who do not take any meal, sight-seeing, accommodation, transport or other services during the course of the tour.

Rate Of Exchange

1. should there be any major currency fluctuation or increase of airfare, the tour fare will be increase accordingly.

Travel Document

1. it is the passengers’ responsibility to ensure that they have a valid international passport with a minimum six months validity from the date of departure.

2. Relevant visas and vaccinations may be required. Ample time must be given to us for application of visas prior to departure. Please note that the issuance of visa is subject to approval by the respective embassies.

3. You are responsible for your own eligibility of exit permit for National Service, including those who are now National Servicemen or Reservists.

Travel Insurance

1. We strongly recommend all tour participants to purchase travel insurance for trip cancellations, personal accident, hospitalization, medical and loss of baggage etc.. medical or hospitalization charges abroad can be very substantial. The company can offer you appropriate insurance.

Extension Of Stay/Return Flight

1. extension of stay/flight at the end of the tour is permitted subject to the maximum validity and restriction of the air-ticket. Reservations of flight and accommodation for extension of stay is at the passengers’ own expense and transfers will not be provided. When extension of stay/deviation is unable to be confirmed, passengers are deemed to be taking the original tour schedule. Reverting to the original tour schedule is not permitted once it has been confirmed.

Liability

1. the company, J3 Travel Pte Ltd, and/or its associated agents act only as agents for transportation companies, hotel contractors and other principals. Documents, tickets and vouchers are issued subject to those terms and conditions under which these services are provided.

2. J3 Travel Pte Ltd shall not be liable for any default of its principals whatsoever and however caused.

3. Every person participating in any tour or holiday organised by the company and or its associated agents shall be regarded in every respect as carrying his/her own risk. The company and/or its associated agents shall not be held responsible to any person as a result of the following:

i) inaccuracy, misdescription or changes to any tour or its itinerary

ii) additional expenses due to delays or changes in all of any transport, services, sickness, weather, strikes, war, quarantine or other causes

iii) The company assumes no liability for any damage or loss of baggage, personal effects or accident. It is the responsibility of the passenger to effect insurance. If baggage is lost or damaged through neglect on the part of the company or its servants or agents the maximum liability per baggage will be S$200.00.

iv) Deportation or refusal of entry of tour members by immigration, authorities resulting from the possession of unlawful items or holding improper travel documents or other causes whose behaviour and activities are considered as subversive by the foreign government concerned.

4. the company and/or its associated agents reserves the right to either or modify with or without prior notice the itineraries, travel arrangements and hotel accommodation in any way necessary or withdraw the services of an accompanying tour manager, due to circumstances over which the operations have no control.

Complains/Claims

1. All claims against the company must be made in writing within 2 weeks after the Completion of the tours. All disputes if any will be subject to the Singapore Court Of Law. All terms and conditions mentioned above cannot be altered or waived Except in writing by a General Manager or Director of the company.

Remarks

1. travelling on overnight train will share a quadruple bedded cabin with shared toilet facilities outside.

2. should there be difficult and unco-operative tour members during the tour whose act and conduct the tour leader in charge deems to be unreasonable and detrimental to the enjoyment, interests, well being and safety of the other tour members and the smooth running of the tour in general, the tour leader concerned possesses full discretion to deal with such persons as he/she deems fit including requiring him/her to leave the tour. The decision of the tour leader in this respect is final and conclusive and the company shall not make refund for any uncompleted part of the tours.

3. the sole responsibility of any airlines used in the tour is limited to that set out in the passenger contract evidenced by the ticket. Airlines are not responsible for any act of commission or event during the time passengers are not onboard their aircraft.

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